The eTravel Pass is a free, mandatory digital registration for all Philippine airport passengers. On-site registration kiosks at NAIA Terminals 1-4, Mactan-Cebu, Clark, and Davao allow last-minute registration within 72 hours of departure. Help desks staffed by Bureau of Immigration officers provide troubleshooting and QR code re-issuance.
Registration takes 5 to 10 minutes per passenger at a kiosk. You need a valid passport, boarding pass or booking reference, and your accommodation address in the Philippines. The kiosk issues a QR code upon completion, which you present at check-in, the boarding gate, and immigration. A green QR code routes you to automated gates; a red QR code triggers manual inspection by the Bureau of Quarantine.
The eTravel Pass is always free at the portal etravel.gov.ph. Any website charging fees is fraudulent. Scam sites charge $47.99 to $99 (approximately P3,000 to P5,000) and appear as paid ads in search results. Always confirm the domain ends in .gov.ph before entering any personal data.
What Is the eTravel Pass and Who Must Register?
The eTravel Pass is a free digital travel declaration mandatory for all arriving and departing passengers at Philippine airports, obtainable at etravel.gov.ph within 72 hours before departure. Launched in 2023, it replaced the former One Health Pass and paper-based quarantine form as a single border control, health surveillance, and economic data analysis platform.
eTravel Pass registration applies to every international traveller: Filipino citizens (including OFWs and balikbayans), foreign tourists, and crew members (separate crew registration tab). Exemptions apply to diplomatic passport holders (including dependents), official or service passport holders, dignitaries, and 9(e) visa holders (treaty traders and investors, who must carry visa documentation). Children under 3 years old are not explicitly exempt and require separate registration if they hold their own passport.
The Bureau of Immigration (BI), under Commissioner Norman Tansingco, enforces the free eTravel programme under the Ease of Doing Business Law (R.A. 11032), with the National Privacy Commission (NPC) as privacy partner. The eGovPH app (Google Play / App Store) provides an alternative registration method. Registration is always free; any website charging fees is fraudulent.
72-Hour Rule: Register within 3 days before departure. Earlier registrations expire. eTravel Pass is always FREE at etravel.gov.ph.
eTravel Pass Kiosk Locations at Philippine Airports
eTravel Pass registration kiosks at Philippine airports are positioned near immigration halls and arrivals areas. NAIA Terminals 1-3 offer the primary kiosk zones, with regional airports including Mactan-Cebu, Clark, and Davao providing on-site terminals in international arrivals. Exact terminal-specific locations change and should be confirmed with MIAA, MCIAA, or CAAP before travel.
| Airport / Terminal | Kiosk Location | Notes |
|---|---|---|
| NAIA Terminal 1 | International arrivals, near Immigration Hall B | Confirm exact position with MIAA |
| NAIA Terminal 2 | Arrivals area, near baggage claim Row C | Philippine Airlines hub |
| NAIA Terminal 3 | Arrivals hall, opposite Bureau of Quarantine desk | Largest kiosk zone; reported 24/7 |
| NAIA Terminal 4 | Domestic terminal | Limited kiosk availability |
| Mactan-Cebu (MCIA) | International arrivals | Confirm with MCIAA |
| Clark (CRK) | Near immigration | Confirm with airport operator |
| Davao (DVO) | International arrivals | Confirm with CAAP |
| Kalibo / Iloilo / Puerto Princesa | Limited or no kiosks | Pre-register online at etravel.gov.ph |
Peak arrival hours fall between 6:00 AM-10:00 AM and 4:00 PM-8:00 PM, when queue delays can reach 45-60 minutes. Manual kiosk processing takes 5-10 minutes per passenger. Walking time from arrival gates to the nearest kiosk averages 5-10 minutes depending on terminal layout. If you have a connecting domestic flight within 2 hours of landing, airlines grant no rebooking waivers for immigration delays caused by on-site registration.
Step-by-Step Guide to Airport eTravel Kiosk Registration
Airport eTravel kiosk registration takes 3-5 minutes per passenger: language selection, passport scan, form completion, confirmation, and QR code receipt. eTravel kiosks guide users through a touchscreen process to issue a QR code using a passport document scanner and thermal receipt printer.
Documents required:
- Valid passport (scanned at kiosk document reader)
- Boarding pass or booking reference (flight details)
- Accommodation address in the Philippines
- Health declaration information
- 30-day travel history
Registration steps:
Select language
Select language on the touchscreen (English, Tagalog; other languages may be available).
Scan your passport
Scan your passport on the document reader.
Fill in the declaration
Fill in the health declaration (formerly Health Declaration Card / eHDC, now integrated) and travel details on the touchscreen.
Review and confirm
Review and confirm all information.
Receive your QR code
Receive your QR code on screen plus an optional thermal printout as proof of registration.
eTravel Pass registration kiosks issue a green QR code routing passengers to automated lanes with processing under 60 seconds, or a red QR code triggering manual inspection by the Bureau of Quarantine when recent symptoms or high-risk travel history are declared. Standard processing time runs 5-10 minutes per passenger.
Help Desk Support, Troubleshooting, and Kiosk vs Online Registration
Help desks near kiosk zones offer QR re-issuance and error troubleshooting, with remote support via BI hotlines. eTravel Pass Philippines kiosk registration is supported by on-site staff who assist travellers with registration errors, QR code issues, and system timeouts during peak travel hours.
Each terminal help desk can re-issue QR codes, troubleshoot errors, and perform manual registration. Staffing may include Bureau of Immigration (BI) officers, MIAA customer service, or airline ground crew. During system outages, BI officers revert to manual paper logging, adding 30-60 minutes to processing times. Priority accessible lanes for PWDs, seniors, and families are available at major terminals; request assistance from MIAA or airline ground staff.
For remote assistance, contact the Bureau of Immigration directly:
- Direct Hotline: (+632) 8-524-3769
- Trunk Line: (+632) 8-465-2400
- Email: [email protected]
| Feature | Online (etravel.gov.ph / eGovPH app) | On-Site Kiosk |
|---|---|---|
| Cost | Free | Free |
| Processing time | 5-10 minutes | 5-10 minutes + queue |
| Queue at peak hours | None | 45-60 minutes |
| Internet required | Yes | No (kiosk provides connection) |
| Staff assistance | No | Yes (help desk nearby) |
| QR code delivery | Digital (email/screen) | Screen + thermal printout |
Kiosk is a free backup to the online method at etravel.gov.ph or via the eGovPH app. Legitimate registration uses only the .gov.ph domain and is always free. Fraudulent sites such as and charge $47.99-$99 (approximately P3,000-P5,000) and appear as the first 3 paid ads on Google. QR codes from scam sites cannot be verified in the official system. Report scams at cicc.gov.ph/report.
FAQ: eTravel Pass Philippines Kiosk Registration
How do I register for the eTravel Pass at a Philippine airport kiosk?
Approach any eTravel kiosk in the arrivals or departures hall, select your language, scan your passport on the document reader, and complete the on-screen health declaration and travel details form. The process takes approximately 5 to 10 minutes. Upon completion, the kiosk displays a QR code on screen and may provide a thermal printout as proof of registration.
Is the eTravel Pass registration kiosk available 24 hours at NAIA?
NAIA Terminal 3 eTravel kiosks are reported to operate 24/7. Terminals 1 and 2 generally follow scheduled international flight hours, with variable overnight availability. Peak arrival hours are 6:00 AM to 10:00 AM and 4:00 PM to 8:00 PM, during which queue delays of 45 to 60 minutes can occur. Terminal-specific hours should be confirmed with MIAA before travel.
What documents do I need for eTravel Pass kiosk registration?
You need a valid passport (scanned at the kiosk document reader) and a boarding pass or booking reference with flight details. You will also enter your Philippine accommodation address, health declaration information, and your 30-day travel history on the touchscreen. Have your passport cover removed and your boarding pass accessible before approaching the kiosk to save time.
Can I register for eTravel Pass at Cebu or Clark airport?
Yes, both Mactan-Cebu International Airport (MCIA) and Clark International Airport (CRK) have on-site eTravel kiosks located in their international arrivals terminals. Davao International Airport also provides kiosk support. Smaller airports such as Kalibo, Iloilo, and Puerto Princesa may have limited or no kiosk availability, so pre-registering online at etravel.gov.ph is recommended for those destinations.
How do I get help with my eTravel Pass QR code at the airport?
Visit the help desk near the kiosk zone or immigration hall, where Bureau of Immigration (BI) officers can re-issue QR codes, troubleshoot errors, and perform manual registration. For remote support, call the BI Direct Hotline at (+632) 8-524-3769, the Trunk Line at (+632) 8-465-2400, or email [email protected]. Help desk capabilities may include QR code printing if your phone battery is dead.
What happens if I didn’t register for the eTravel Pass before my flight?
Airlines may deny boarding to passengers without proof of eTravel registration. If you arrive in the Philippines unregistered, expect an additional 30 to 60 minutes at immigration while completing manual kiosk registration. For passengers with a connecting domestic flight within 2 hours of landing, no rebooking waivers are granted for immigration delays, so pre-registration is strongly advised.
Is the eTravel Pass kiosk registration free of charge?
Yes, eTravel Pass registration is completely free at both the portal etravel.gov.ph and all airport kiosks. The Bureau of Immigration has confirmed that no payment is required at any stage. Any website or service charging fees is fraudulent. Scam sites charge between $47.99 and $99 (approximately P3,000 to P5,000) and should be reported at https://cicc.gov.ph/report/.
How do I spot a fake eTravel Pass website?
Legitimate eTravel registration uses only the domain etravel.gov.ph, which ends in .gov.ph. Fraudulent sites such as and charge between $47.99 and $99 and often appear as the first paid ads on Google. QR codes from scam sites cannot be verified in the official system. Report fraudulent sites to the CICC at https://cicc.gov.ph/report/.
